This privacy policy sets out how Cosmicstride Ltd (operating under the domain name cosmstride.com) collects, uses, stores and protects personal data of individuals in the European Union (EU). We are committed to protecting your privacy and complying with all relevant EU data protection laws, including the General Data Protection Regulation (GDPR).
1. Data We Collect
1.1 Personal Information You Provide
When you interact with our website, subscribe to our newsletter, make a purchase or contact us at [email protected], we may collect personal information from you such as your name, email address, mailing address, phone number and payment details. This information is necessary for us to process your order, provide customer service and communicate with you about our products and services.
1.2 Information Collected Automatically
Our website uses cookies and similar tracking technologies to collect information about your browsing behavior. This includes information such as your IP address, browser type, device information, the pages you visit on our website and the links you click. We use this data to analyze website traffic, improve user experience and personalize content and advertising.
2. How we use your data
2.1 Order processing and fulfillment
We use your personal data to process and fulfill your order, including verifying payment information, shipping products, and providing order tracking services. This is necessary to perform our contract with you.
2.2 Customer service and communication
We use your contact information to respond to your inquiries, provide support, and send you important information about your order, products, and services. You can opt out of marketing communications at any time, but we will still send you transactional and service-related information.
2.3 Analysis and improvement
We analyze the data collected from your website interactions to understand how customers use our website, identify areas for improvement, and develop new products and services. This helps us improve the user experience and better meet your needs.
2.4 Marketing and personalization
With your consent, we may use your data to send you personalized marketing information about our products, promotions, and events. We may also use your data to display targeted advertising on our website and other platforms. You can manage your consent preferences at any time.
3. Data Storage and Security
3.1 Storage
We store your personal data on secure servers located both within and outside the EU. When transferring data outside the EU, we ensure that appropriate safeguards are in place, such as the use of standard contractual clauses approved by the European Commission, to protect your data.
3.2 Security
We implement a range of technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration or destruction. These measures include firewalls, encryption, access controls and regular security audits.
4. Data Sharing and Disclosure
4.1 Third-Party Service Providers
We may share your personal data with third-party service providers who assist us in running our business, such as payment processors, shipping companies and email marketing service providers. These service providers are contractually obliged to protect your data and to use it only for the purposes specified by us.
4.2 Legal Requirements
We may disclose your personal data if required by law, regulation or legal process, or in response to a lawful request by a government agency.
5. Your Rights
5.1 Right of Access
You have the right to request access to the personal data we hold about you. You can submit such a request by contacting us at [email protected] and we will provide you with a copy of your data within the timeframe required by law.
5.2 Right to rectification
If you believe that the personal data we hold about you is inaccurate or incomplete, you have the right to ask us to correct or update that data.
5.3 Right to erasure
In certain circumstances, you have the right to ask us to delete your personal data. This may include situations where the data is no longer necessary for the purpose for which it was collected, or where you withdraw your consent.
5.4 Right to restriction of processing
In certain circumstances, you can ask us to restrict the processing of your personal data, for example if you dispute the accuracy of the data or object to its processing.
5.5 Right to data portability
You have the right to receive the personal data you have provided to us in a structured, commonly used and machine-readable format and to transmit that data to another controller.
5.6 Right to object
You can object to the processing of your personal data for direct marketing purposes at any time. Under certain conditions, you also have the right to object to the processing of your data based on our legitimate interests.
6. Children’s Privacy
Our Services are not directed to children under the age of 16. We do not knowingly collect personal data from children under this age. If we become aware that personal data from a child under 16 has been collected without parental consent, we will take steps to delete that data as quickly as possible.
7. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal requirements, or business operations. We will notify you of any significant changes by posting a notice on our website or sending you an email. We encourage you to review this policy periodically to be informed of how we are protecting your data.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please contact us at [email protected].